The Denison Change Model

Employees need to know what to do AND why. When the Mission is clear and aligned there is visible line-of-sight between near-term and long-term priorities. The longer-term work creates excitement and motivation.

To maximize execution in the workplace it is important to be able to coordinate across various boundaries and eliminate silos.  Problems must be resolved, and agreement reached. Core Values set clear and consistent behavioral expectations.

The workforce must have the skills and information to execute against strategies and goals. Teamwork should be encouraged and practiced. Involved employees feel valued, believe they can make a difference and act with a sense of ownership.

High performance organizations go beyond 'responsiveness' and proactively look for new and improved ways to work.  Successes and failures are considered learning opportunities. Customer needs and expectations are both understood and considered as decisions are made.